Feathers & Bows Couture Millinery hope that you will be extremely happy with your millinery purchase. However, if you are not completely satisfied, please contact us within 48 hours, so that we can sort out any problem you may have.
Feathers & Bows Couture Millinery pride ourselves on the quality of our workmanship, however if you receive your purchase and find that it is damaged or faulty, please return it to us. We can offer you an exchange or refund. The item should be returned within 7 days, in original packaging and labels and not have been worn, for a full refund. The refund would be for the item only, the original postage and return postage are non-refundable. On receiving the goods, they should show no evidence of being worn. For an exchange, if the price is lower than the original item, we would refund the difference to you, if the price is greater the difference would be paid by yourself.
Please ensure when returning goods that they are returned in the same packaging and the parcel is securely fastened. Please note, you are responsible for the return of the goods, should the parcel become lost in the post. Therefore, if returning an item, please use Special Delivery postage with tracking to insure the cost of the item.
If you receive your Bespoke/Custom Made to Order millinery purchase and find that you have changed your mind, no refund can be given, as the materials and colours will have been ordered especially for you. However please contact F&B, if it’s a case of – there needs to be adjustments made to your millinery piece for it to better fill your requirements, F&B will make these adjustments for you.
When purchasing sale items please be aware that there is no refund available. However, F&B will be happy to discuss with you any problem with the item and make any changes or adjustments to your purchase if required (for which there may be a small charge) or if you preferred to exchange the piece of millinery for another design this would also be acceptable. You would be responsible for returning the sale item (in original packaging/hat box, postage with tracking) and P&P for the exchange piece of millinery to be posted out to you, unless the postage is included in the price.
If you have any problems with your received millinery order please contact F&B for help and assistance.
F&B CUSTOMER SERVICE is available to you via telephone, email or text message. You will find this information on the contacts page.
